Privacy policy

Introduction

At Multivi, we’re committed to protecting your privacy. This policy explains how we collect, use and protect any personal information you provide when using our website.

We may update this policy from time to time. We encourage you to review this page regularly to stay informed about how we protect your information.

What We Collect

We may collect the following information when you use our website or place an order:

  • Name and contact details (e.g., email address, phone number, shipping address)
  • Demographic information such as postcode, preferences and interests
  • Information relevant to customer surveys, offers or product feedback
  • Technical data such as IP address, browser type and browsing behaviour (via cookies)

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Improve our products and services
  • Send updates, offers or marketing emails (only if you have opted in)
  • Contact you for customer support or feedback, if needed
  • Customise your experience on our website

Marketing Preferences

You can choose to opt in or out of marketing communications at any time. Simply update your preferences via the link in our emails, or contact us using the form on our website.

Security

We take your privacy seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard your personal data and prevent unauthorised access or disclosure.

Cookies

Our website uses cookies to improve your experience. Cookies help us analyse traffic, remember your preferences, and personalise content. You can manage or disable cookies via your browser settings, though some site features may not work as intended if cookies are disabled.

Third-Party Links

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies separately.

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct or update inaccurate data
  • Request deletion of your data where applicable
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please use the contact form on our website. We aim to respond to all requests within one month.

Contacting Us

If you have any questions about this privacy policy or how we handle your data, please get in touch using the contact form on our website. We’re here to help.