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How It works

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SIGN UP

Create an account and earn points

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EARN

Earn points for every £1 spent

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REDEEM

Exchange your points for discounts

Ways to earn

Create Account

Create an Account

+100 points

Log In / Sign Up
Leave Review

Write a Review

+25 points

Follow on TikTok

Follow us on TikTok

+25 points

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Make a 3rd Purchase

+100 points

Shop
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Join our SMS List

+30 points

Email Icon for subscription

Sign up for Emails

+50 points

Birthday Cake Icon

Celebrate Birthday

Get +100 points on your birthday

How do I earn VI Points?

You’ll earn points every time you shop, leave a review, sign up to emails or SMS, refer friends, and more. Every qualifying action is listed on our rewards pag. Points automatically added to your account when logged in.

What are VI Points worth?

Every 100 points you collect is worth £1. You can redeem points at checkout for money off your next order once you reach the minimum redemption threshold.

Do VI Points expire?

Yes, points are valid for 12 months from the date they are earned. Don’t worry though, we’ll send you reminders before they expire so you have time to use them.

What are the subscription bonuses?

Subscribers get even more, with boosted points per £1 spent on subscription orders. The higher your tier, the bigger the boost.

Can I earn points on sale items or discount codes?

Yes, points are earned on all purchases excluding shipping, even when using a discount code or shopping sale items.

Can I use points and a discount code at the same time?

Only one code can be applied at checkout, so reward points and discount codes can’t be used together. You can still save your points and use them on a future order when you’re not using another discount — it’s a great way to make your next purchase even more rewarding.

How do I check my VI Points balance?

Just log in to your account and head to the Rewards section. You’ll see your total points, tier status, and how close you are to your next reward.

What happens if I return an item?

Any points earned from a returned item will be deducted from your balance. If you’ve already redeemed the points, the equivalent value may be subtracted from your refund.

How do I redeem my points?

Log in and open the Rewards panel to view available rewards. Once you’ve collected enough points, you can redeem them for a discount code, which can be applied manually at checkout.

How does Refer a Friend work?

Simply share your unique referral link with a friend — you'll find it inside the Rewards panel when you're logged in.

When your friend clicks your link and makes their first purchase of £25 or more, you’ll both receive a £5 reward (500 points) as a thank you!

Your friend gets a discount on their first order, and you earn points once the order is completed. It’s a win-win!